Data collection expert

We are a Mastercard and Visa Principal Member and an FCA regulated Electronic Money Institution, offering a range of services including processing, UK and SEPA banking solutions, BIN sponsorship, eWallet provision, compliance and fraud services, supply chain management, customer services and end-to-end program design and management.

To be successful we need people and teams who have the passion and pace to deliver to our clients. Our teams consist of individuals who are analytical, organized and results oriented with a passion for great customer service.

The Analytical Services team is a fast-paced team, playing an integral role within the company. Based in Swindon, the team is responsible for the whole of the Europe.

What's in it for you?

• You will be responsible for ensuring the timely receipt of invoices and cash collection.
• You will work alongside internal departments to answer client queries and bringing them to a resolution.
• You will work alongside our New York billing team to resolve pricing issues and terminal inventory disputes, as well as attend regular team meetings with Sales to build strong working relationships and identify key areas for improvement.

We will trust you to:

• Maintain positive relationships with our customers by providing excellent service
• Log all collection notes on our database or the internal ticketing system
• Be accountable for a sizable collections portfolio and meet specific, targeted goals related to the aging of open receivables
• Be responsible for processing customer refunds, write-offs, escheatable items, and preparing delinquent customers for third party collections
• Collaborate with our internal Sales, Contracts, Installations and Billing Teams in order to resolve outstanding issues

You must have:

• Bachelor's degree or equivalent work experience
• Ability to work in the UK
• Ability to multi-task, trouble-shoot and solve complex problems while utilizing multiple system interfaces and addressing a high volume of work within a fast-paced environment
• Ability to adjust priorities quickly under pressure in order to meet deadlines
• Flexibility within a constantly changing environment
• Exceptional interpersonal skills
• Excellent verbal and written communication skills
• Ability to cooperate and collaborate effectively with team members
• Fluency in English and French

We would love to see:

• 1-3 years of recent and relevant experience in accounting operations, corporate collections, and/or Accounts Receivable
• Proven ability at successfully managing a large-scale account portfolio
• Previous experience in a customer service or client-facing role
• Knowledge of SAP
• Interest in Finance and/or Accounting

If this sounds like you:

Apply if you think we're a good match. We'll get in touch to let you know what the next steps are,.

PPS is an equal opportunities employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

PPS is a disability inclusive employer. Please let us know if you require any reasonable adjustments to be made for the recruitment process. If you would prefer to discuss this confidentially, please email xxxx@pps.edenred.com. Alternatively, you can get support from our disability partner EmployAbility, please contact xxxx@pps.edenred.com