APPLICATION & LOAD
PPS provides real time Know Your Customer (KYC) services as part of its comprehensive programme management. We also work with third parties to provide KYC, and can leverage, where applicable, a client’s/partner’s established KYC/Know Your Business (KYB) processes if these are already being conducted as part of the client’s/partner’s application process.
PPS also provides UK and European in store and online issuance as part of our application service.
PPS provides the following loading channels:Credit/debit cardIn store/online using direct integrationCorporate and batch loading
PPS is seamlessly connected to most of the leading international providers of cash top up networks, including PayPoint, which has over 25,600 locations in the UK and the Post Office, which has 11,800 locations in the UK.MANAGEMENT INFORMATION AND DATA
PPS provides its clients with detailed insight into customer behaviour and card usage trends through several means, including automatic standard reports, management information reports and data feedsE MONEY
PPS is regulated by the UK Financial Conduct Authority (FCA) and has a full e-money licence which is valid across Europe. PPS provides full compliance and regulatory support for its clients and is a principle Mastercard® member and BIN sponsor.
PPSs can issue cards in any country in the Single Euro Payments Area (SEPA) and wherever Mastercard® is accepted globally, including point of sale (POS), online and ATM withdrawals.
PPS holds funds that are associated with prepaid balances in strict accordance with all relevant e money regulations, and uses these funds to settle with relevant parties, including Mastercard® or other redemption partners where PPS has direct integration.ACCOUNT MANAGEMENT & SERVICE IMPROVEMENT REVIEW
PPS provides a day to day commercial contact who works in partnership with our clients to introduce innovation and agree a product/enhancement roadmap for implementation. These commercial contacts will arrange regular account management discussions, coordinate on going service improvement reviews and will plan in strategic reviews with key stakeholders. They will also facilitate any change requests from initial enquiry through to implementation and launch.As part of PPS’ account management approach, our clients will also be assigned an allocated service improvement manager who will work with the client and PPS’ account managers to focus on operational coordination and optimisation. In addition, all of our account managers routinely monitor all client Service Level Agreements (SLAs) and take action before an SLA is breached.We also pride ourselves on conducting quarterly service reviews on a consistent basis, in partnership with the account team, so that we can report on our performance against our agreed SLAs and address any operational concerns. As a result, we are able to improve any behaviour or processes that are not delivering a best in-class experience for our clients.
PPS provides clients with a dedicated project manager in order to deliver a complete end to end programme – within agreed timescales and on budget – throughout the entire project lifecycle, from initiation, definition and implementation through to testing, deployment and close down. Our project managers will coordinate all of the resources required from PPS and will also report to stakeholders on a regular basis.
All of PPS’ projects are managed in strict accordance with the governance and guidelines set out by leading industry frameworks.TECHNICAL SUPPORT
PS’ technical support team offers a 24/7 hotline for our clients and partners. In order to provide a superior service that meets our contractual service level agreements as well as industry leading frameworks, our technical team actively monitor our system availability for both our production and backup sites.Second line support is also available for incidents that require immediate escalation. Details of how our performance relates to our Service Level Agreement (SLA) can be provided to clients via the services delivery team
PPS can source and manage supplier relationships for any card programme, if required. Alternatively, we can also help to guide our clients who would like to procure cards themselves. PPS works with most of Europe’s leading card manufacturers, including Allpay, CPI, Gemalto, Nitecrest, Oberthur and Thames Card.PROGRAMME SERVICES
PPS provides a comprehensive suite of prepaid card services, ranging from expert programme design and on going programme support to full transaction processing, BIN procurement and e money compliance services. Our end to end supply chain management covers every element of your prepaid card solution. DIGITAL ISSUANCE
PPS is connected to some of the industry’s best known digital providers, including: Hemingways CPI’s Myca Cashstar Transaction Wireless. GIFT CARD MALL DISTRIBUTION
PPS has relationships with all of Europe’s leading gift card mall providers, including:
the largest prepaid distributor in Europe, gives PPS’ clients access to more than 8,000 distribution locations throughout the UK – including Superdrug, Sainsbury’s, Argos, Clintons, and WHSmith – and over 6,000 retailers across Europe including: Auchan, Simply Market, Game and Gamestop in France;Carrefour, El Cortes Ingles, Gamestop and Game in Spain;Media Satrun, Gamestop and Karstadt in Germany;
The company also has a large range of distributors in Portugal, Italy, Belgium, the Netherlands, Switzerland, Austria, Poland, Norway, Sweden and Finland.
an award-winning Gift Card Mall operator, provides
PPS’ clients with access to more than 6,000 distribution locations throughout the UK and ROI – including Tesco, Boots, Co-Op, Xtravision, and Superquinn – as well as more than 16,000 distribution retailers across Europe including:
Carrefour, Casino and Monoprix in France;Albert Heijn, Kruidvat in the Netherlands;Norgesgruppen, Narvesen, Expert in Norway;
The company also work closely with retail distributors in Italy, Germany, Belgium, Switzerland, Sweden, Finland, and Denmark.Epay
, a division of Euronet Worldwide, one of the largest electronic payments processor of prepaid mobile airtime around the world, provides PPS’ clients with access to 348,000 retailers in 35 countries including the UK, Australia, Ireland, New Zealand, Germany, Poland, Romania, Spain, Italy, Greece and North America.